CALL SCORING FOR HEARING CLINICS
Every Call Has a Score. Do You Know Yours?
- Connect Your GoHighLevel Account*
- Every Call Scored in Real Time
- Coach Your Team to Book More Patients
Know how every call went, before the next one rings. Call Scoring listens to your clinic's calls, grades each one against a rubric built for hearing care, and tells you exactly what to coach.
Real Call Scoring screen. Demo account with sample data.
“The Call Scoring system has given my clinic a huge boost! Not only have we been able to improve how our team speaks with patients, but we’ve been able to identify gaps where we were losing opportunities. Having this system helps my clinic convert more patients and generate more revenue.”
YOUR PHONE IS YOUR FRONT DOOR
You Pay to Make the Phone Ring. What Happens Next?
Most clinic owners never hear the calls that decide whether a patient books. Call Scoring grades every conversation the moment it is captured, flags missed opportunities, and turns your front desk's calls into clear, specific coaching.
How It Works
Connect GoHighLevel
Call Scoring connects to the GoHighLevel account you already use. No new phone system and no switching CRMs.
Calls Scored in Real Time
Each conversation is read, matched to the right rubric, and given a score out of 100 as calls come in.
Coach and Book More
See what your team does well, which calls were missed opportunities, and exactly what to coach next.
YOUR WHOLE DAY AT A GLANCE
Every Call, Every Grade, One Screen
See total calls, missed calls and callbacks, conversions, and your team's average grade, with every call listed by source, agent, and score.
Demo account with sample data.
BUILT FOR HEARING CARE
Two Rubrics, Because Not Every Call Is a Sales Call
The grader reads the actual conversation to decide how to score it. If a caller with a simple question mentions hearing trouble or hearing aids, it is scored as a new patient opportunity.
New Patient and Lead Calls
Scored like a consultation: did your team listen, connect, and lock in the next step?
- Opening and professionalism15
- Discovery and listening20
- Empathy and patient-centered communication15
- Accuracy and clarity of information15
- Appointment setting and next-step control20
- Close and follow-through15
Existing Patient and Service Calls
Scored on service: was the caller helped accurately and courteously? No penalty for skipping a sales pitch.
- Opening and professionalism20
- Understanding the request15
- Accuracy, completeness, and clarity of the help35
- Warmth and courtesy15
- Resolution and follow-through15
GRADED FAIRLY
Scores Your Team Will Trust
Call Scoring judges what actually happened on the call, so your staff gets coaching that feels fair, not a pile of bad grades.
Quick answers score well
A short service call that answered the question correctly and politely scores high. No penalty for a brief call.
Polite declines are not punished
When a caller says "not interested" or "wrong number," your team is judged only on handling it professionally.
Booked calls get credit
When an appointment is booked, the call scores 70 or higher unless something truly went wrong.
Bad audio never counts against you
Phone menus, robocalls, dropped lines, and garbled audio are marked Not Gradable. Voicemails and missed calls stay out of your averages.
It Coaches Your Way, Not Against It
Holding to your standard treatment plan and price is treated as correct. Your team is never marked down for not offering discounts or cheaper options when a caller is worried about cost.
Educating callers about hearing and brain health is your clinic's message, and Call Scoring never asks your team to soften it.
EARLY ADOPTER PRICING
Normally $295/month
$195/month
Early adopter pricing through December 31, 2026
- Connects to your GoHighLevel account*
- Every call scored in real time
- Rubrics built for hearing clinic calls
- Missed opportunity flags and coaching notes
*Also compatible with call data from CallRail and Patient Prism.
Questions Clinics Ask
Does it work with my GoHighLevel account?
Yes. Call Scoring connects to any GoHighLevel account, so you keep the system and phone setup you already have.*
Which calls get scored?
Every real conversation is scored out of 100 using one of two rubrics: one for new patient and lead calls, and one for existing patient and service calls. Voicemails, missed calls, and calls with nothing to grade are kept out of your averages.
Will it penalize my team for short calls?
No. A short call that answered the caller's question correctly and politely scores well. Service calls are never marked down for skipping a sales pitch or an appointment offer.
How fast do I see results?
Calls are scored in real time, so you can see how a conversation went soon after it ends and coach while it is still fresh.
What does it cost?
Early adopter pricing is $195 per month through December 31, 2026. The regular price is $295 per month.
STOP GUESSING. START COACHING.
See Call Scoring grade real hearing clinic calls. Book a quick demo and we will show you what your team's scorecard could look like.
Book Your Demo